SAP Knowledge Base Article - Public

2464689 - RMK Job agent notification contains unrelated jobs

Symptom

The Candidate has a job agent search saved with defined search terms but the job alert email received does not match the job agent search terms.

Environment

SAP Success Factors Recruiting Marketing

Reproducing the Issue

Candidate can create job agents with keywords and locations in their Talenty Community profile to be notified at a configured frequency about jobs they might be interested in.

A candidate creates such an agent and enters keywords and locations.

The candidate receives the expected email notification but the listed jobs do not all match the setup keywords and locations.

Cause

The notifications content is not solely determined by the selected keywords.

Resolution

The job agent looks not only in the title and description of the jobs for a match to the search terms. It also looks to match the term as a category, and also looks at populated segments in the jobs.
Keep in mind though, that in general, the policy that has influenced the agent processing and system has been that it is smart to err on a broader set of job results for a candidate, rather than a restricted set.

We enforce this policy and encourage broad job agents as this then means candidates receive broader options in their email updates, encouraging visits back to the site even for vaguely relevant jobs.

This is all designed to increase traffic which is the main goal of RMK sites.

This explains why the results might appear unrelated.

Keywords

job search agent, RMK notifications, agent searches , KBA , LOD-SF-RMK-CC , Command Center , How To

Product

SAP SuccessFactors HCM Core 1702