SAP Knowledge Base Article - Public

2463939 - Users Subscription Total Purchased Volume Equals 0


You noticed that the Total Purchased Volume field is populated with the value 0, even though you have purchased licenses.

Reproducing the Issue

1. Go to Service Control Center work center -> Users Subscription view -> Counted User Overview subview;
2. Total Purchased Volume appears as 0.


You are checking the Total Purchased Volume for a Test system.

SAP only considers licenses purchased for Productive systems.


This is the expected behavior of the SAP Hybris Cloud for Customer.


KBA , LOD-CRM-LA , Live Activity , How To


SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1705