2463939 - Users Subscription Total Purchased Volume Equals 0

SAP Knowledge Base Article - Public

2463939 - Users Subscription Total Purchased Volume Equals 0

Symptom

You noticed that the Total Purchased Volume field is populated with the value 0, even though you have purchased licenses.

Reproducing the Issue

1. Go to Service Control Center work center -> Users Subscription view -> Counted User Overview subview;
2. Total Purchased Volume appears as 0.

Cause

You are checking the Total Purchased Volume for a Test system.

SAP only considers licenses purchased for Productive systems.

Resolution

This is the expected behavior of the SAP Hybris Cloud for Customer.

Keywords

KBA , LOD-CRM-LA , Live Activity , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1705