SAP Knowledge Base Article - Public

2463844 - 'Email when Complete' report option not working

Symptom

When admin selects the 'Email when Complete' option when generating any report, the report is not sent to designated email address specified.

Email when Complete.jpg

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. Select and configure any report to generate
2. Select 'Run Report'
3. Select 'Email when Complete' and the report moves into backgorund but no email confirmation is received.

Cause

Probable issue is that there is a problem with the email server.

Resolution

Create an incident with CS who will then involve the Operations team to resolve.

Keywords

Email when Complete; reports; email; server; , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions