2463505 - LMS is not available on mobile

SAP Knowledge Base Article - Public

2463505 - LMS is not available on mobile

Symptom

Customer's LMS is validated and android users are unable to access the mobile app , android mobile users are getting the error "You do not have access to mobile home because either session is invalid or mobile is disabled"

Environment

Success Factors Learning Management System

Reproducing the Issue

1. Your LMS instance should be Validated (VsaaS)

2. User would attempt to activate LMS mobile app on android device

3. Receive the error "You do not have access to mobile home because either session is invalid or mobile is disabled"

Resolution

According to Engineering team : On android we do not have a validated app , so we do not support validated customer on android , on ios we have a validated app where the activation works correctly.

According to Product Management team : VSaaS customers have a very specific mobile app that is available for their use, and right now that is only supported on iOS. There is even a separate validation app to be connected to preview, than the production one. This customer should not be using the regular mobile app for learning if they are validated on any platform as the regular mobile app is not compatible with their LMS version, and gets regular updates rather than annual updates that the VSaaS mobile apps get.

This is expected behavior, currently it is not officially supported in Android.


For regular customers, these are their options today:

 

SAP SuccessFactors app (current version, iOS v. 6.9 and Android v. 5.27)

 As an employee, use the regular SAP SuccessFactors app to get access to the leading cloud-based SuccessFactors HCM Suite including learning features.

 

For validated customers, these are their options today:

 

SAP SuccessFactors Learning app (current version, iOS v. 3.0)

 As an employee, use the SAP SuccessFactors Learning app to get access to learning features.

 

SAP SuccessFactors app (current version, iOS v. 6.9 and Android v. 5.27)

 As an employee, use the regular SAP SuccessFactors app to get access to the rest of the leading cloud-based SuccessFactors HCM Suite.

 

SAP SuccessFactors Learning Preview app (current version, iOS v. 3.0)

 As an administrator, use SAP SuccessFactors Learning Preview app to review and prepare for the upgrade of the Validated LMS.

Keywords

Vsaas customer Validated customer Mobile App LMS not working android device mobile application mobile app , KBA , LOD-SF-LMS-MOB , Learning Mobile Application , Problem

Product

SAP SuccessFactors Learning 1608