SAP Knowledge Base Article - Public

2463505 - LMS is not available on mobile

Symptom

Users are seeing a error similar to "You do not have access to mobile home because either session is invalid or mobile is disabled" This is for Standard and Validated customers.

Environment

Success Factors Learning Management System

Cause

This error message is thrown when using the wrong app for the environment the deivce is enrolled into. Such as using a validated app in a Standard environment or a Standard application in a validated environment. Please note that validated customers will have two differnt applications due to the up coming changes to intergration in the fall.

Resolution

  • Android is only availible for standard customers, validated customers do not have a supported android client as of now.
  • iOS has mutlple versions listed below.


For standard customers, these are their options today:

 

SAP SuccessFactors app (current version, iOS v. 6.12 and Android v. 5.30)

 As an employee, use the regular SAP SuccessFactors app to get access to the leading cloud-based SuccessFactors HCM Suite including learning features.

 

For validated customers, these are their options today:

 

SAP SuccessFactors Learning app (current version, iOS v. 3.1.1)

 As an employee, use the SAP SuccessFactors Learning app to get access to learning features.

 

SAP SuccessFactors Learning Preview app (current version, iOS v. 3.1.1)

 As an administrator, use SAP SuccessFactors Learning Preview app to review and prepare for the upgrade of the Validated LMS.

Keywords

Vsaas customer Validated customer Mobile App LMS not working android device mobile application mobile app , KBA , LOD-SF-LMS-MOB , Learning Mobile Application , Problem

Product

SAP SuccessFactors Learning 1608