2463355 - Contact Information is Missing while Adding a New Contact in the Leads

SAP Knowledge Base Article - Public

2463355 - Contact Information is Missing while Adding a New Contact in the Leads

Symptom

When we add a new Contact to Leads in Account, the Contact information is missing.

Reproducing the Issue

1. Go to the Customers work center.
2. Go to the Accounts view.
3. Open any Account.
4. Go to Leads and create a new Lead.
5. Select a Contact and choose Save and Open button.

You find that the Contact information is missing.

Cause

The Contact information is missing because it is not maintained in Business Partner data.

Resolution

  1. Go to People work center.
  2. Go to Employee view.
  3. Select the required Employee.
  4. Choose the Edit button.
  5. Maintain the Contact information including phone number and e-mail address.
  6. Select the Save button.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1702