SAP Knowledge Base Article - Public

2463221 - Search Result for Products Differs in Service Request and Products Workcenter

Symptom

The number of Products in Products workcenter is not matching with the number of Products in Tickets (Items tab)

Reproducing the Issue

Products work center:

  1. Go to Products work center
  2. Check the number of Products

Tickets view:

  1. Go to Service work center
  2. Select Tickets view
  3. Open any ticket and go to Products facet
  4. Select Add Products and go to Advanced Search

Cause

If the Sales status is blocked for a product then the product will not be available for assignment in Tickets whereas in the Products (All Products) work center, you can find all Products where you can filter only with header status.

Resolution

This is expected system behavior.

It is not possible to filter the sales status in Products work center.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer all versions