SAP Knowledge Base Article - Public

2462912 - Onboarding setup integration is blank - Onboarding

Symptom

Onboarding setup integration - Shows blank Page, no RCM or ONB fields listed.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Admin Center;
  2. Go to Setup Onboarding Integration;
  3. Page shows blank, no RCM or ONB fields are listed. 

Cause

WebService login is locked out.

Resolution

  1. Go to Super Admin;
  2. Go to Service Logins;
  3. Check the login user for DataService;
  4. If user is locked, please unlock this user;
  5. If user is not locked out, please update this user with the same password present in Provisioning.

Keywords

DataService login; locked out; Setup Onboarding integration Blank , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding