2462594 - Sync Error: The target instance could not be reached, may be temporarily server is unavailable or too many requests to the target server

SAP Knowledge Base Article - Public

2462594 - Sync Error: The target instance could not be reached, may be temporarily server is unavailable or too many requests to the target server

Symptom

  • MDF Object Sync
  • Sync Error: "The target instance could not be reached, may be temporarily server is unavailable or too many requests to the target server"

Environment

  • BizX Platform

Reproducing the Issue

  • Run MDF object Sync from the beginning or via Sync Packages 
  • Ensure all relevant dependancies are selected
  • Confirm all of the steps and run
  • Download report to see if it was successful or if it failed
  • Report show the following error "The target instance could not be reached, may be temporarily server is unavailable or too many requests to the target server."

Cause

  • This issue occurs because the sync is hitting CF URL rather than API URL. 

Resolution

  • Engineering are working on an enhancement where this will be internally handled in 1708.

  • As a workaround, reconfigure the target instance sync settings in "Syncronize Company Data Permission"in provisioning 

  • Ensure you have it set up using the API URLs ( See Below)

instance_sync.png

Keywords

  • Instance Sync
  • Error
  • The target instance could not be reached, may be temporarily server is unavailable or too many requests to the target server
, KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-SYN , Instance Synch , Problem

Product

SAP SuccessFactors HCM Core all versions