SAP Knowledge Base Article - Public

2462503 - Automatic standard e-mail notifications are not being sent


The automatic standard email notifications for Business Task Mangement activities are not being sent.

Reproducing the Issue

  1. Go to the Sales Workcenter
  2. Go to the Opportunities View
  3. Open the Opportunity ABC(ABC irepresents the Opportunity example)
  4. Select Actions
  5. Select Submit for Approval

The Appover does not receive a standard notification email.


The Scoping option for the emails for Business Task Management has not been scoped.


  1. Go to the Workcenter Business Configuration
  2. Go to the View Overview
  3. Select the Tab View Current Scope
  4. Go to step 4 Questions
  5. Expand Communication and information Exchange
  6. Select Business Process Management
  7. Select Business Task Management
  8. In the right hand pane, for the Question - Do you want to use E-mail to notify business users about Business Task Management items? - Select Yes

Then you will be able to subscribe to email notifications when you receive a standard notification pop up by selecting subscribe to email.


KBA , LOD-CRM , Cloud for Customer , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions