SAP Knowledge Base Article - Public

2462503 - Automatic standard e-mail notifications are not being sent

Symptom

The automatic standard e-mail notifications for Business Task Management activities are not being sent.

Environment

SAP Cloud for Customer

Reproducing the Issue

The below is an example and can happen for other views as well. 

  1. Go to the Sales Workcenter.
  2. Go to the Opportunities View.
  3. Open the Opportunity ABC(ABC represents the Opportunity example).
  4. Select Actions.
  5. Select Submit for Approval.

The Approver does not receive a standard notification e-mail.

Cause

The Scoping option for the emails for Business Task Management has not been scoped.

Resolution

  1. Go to the Workcenter Business Configuration.
  2. Go to the View Overview.
  3. Select the Tab View Current Scope.
  4. Go to step 4 Questions.
  5. Expand Communication and information Exchange.
  6. Select Business Process Management.
  7. Select Business Task Management.
  8. In the right-hand pane, for the Question - Do you want to use e-mail to notify business users about Business Task Management items? - Select Yes.

Then you will be able to subscribe to e-mail notifications when you receive a standard notification pop up by selecting subscribe to e-mail.

Keywords

email , KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions