SAP Knowledge Base Article - Public

2462132 - Matrix reports not showing on Org Chart

Symptom

  • Matrix reports not visible on Company Org Chart
  • Matrix managers are updated via employee import or matrix manager import but matrix reports don't show on Company Org Chart

Environment

SuccessFactors BIZX: Succession & Org Chart

                          

Reproducing the Issue

1: Carla Grant is a matrix manager of Thomas Clark but he doesn't show on Carla's Org Chart

    cgrant_NomatrixManager.png

Cause

The necessary configuration to enable matrix manager wouldn't be enabled at the backend due to which matrix reports are not visible on Company Org Chart.

Resolution

Clients need to either open an incident with Cloud Product Support or contact implementation partner and ask them to check backend settings as mentioned below:

Support Engineers or Partners need to follow steps as mentioned below:

1: Go to Provisioning and then to Company Settings

2: Check 'Matrix Report Threshold', this value should not be zero. If it is zero then make it 25, you can also increase the value to more than 25.

3: After this, go to 'Edit Org Chart Configuration' present at the backend

4: The initial configuration would be as :  

      <OrgChartConfig configurableDisplay="true">

5: Update the value to false from true so that matrix reports are visible on Org Chart

      <OrgChartConfig configurableDisplay="false">

You would be able to see matrix manager on Org Chart after doing the above change in Org Chart xml

     cgrant_matrixManager.png

Keywords

  • matrix reports
  • matrix managers
, KBA , LOD-SF-PLT-ORG , Org Chart Issues (LnR checks) , Problem

Product

SAP SuccessFactors HCM Core 1702