2462020 - I want the SSN to auto-populate on the I9 Form - Onboarding

SAP Knowledge Base Articles - public

2462020 - I want the SSN to auto-populate on the I9 Form - Onboarding


  • The SSN is not auto populationing on the I9 form. 


  • SAP SuccessFactors Onboarding
  • Onboarding New Employee Step and Orientation Step 

Reproducing the Issue

  • The I9 does not have a SSN in Section 1 of the I9.


  • Expected behavior not to have the SSN auto populate on the I9.


  1. Per the U.S Department of Homeland Security U.S Citizenship and Immigration Services employees are not required to provide a Social Security number in Section 1. However, a Social Security number is required if you use E-Verify.
  2. The Social Security number (this is optional unless you are using E-Verify).
  3. You can review the information for the I9 and the requirements for the SSN by reviewing the provided link.  https://www.uscis.gov/i-9-central/complete-correct-form-i-9/completing-section-1-employee-information-and-attestation
  4. Please refer to KBA 2360246 and 2360246 on how the function works for the I9 form regarding the SSN.


  • Auto-populate
  • I9 Form
  • SSN
  • Onboarding
  • New Employee Step
, KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , How To


SAP SuccessFactors Onboarding all versions