SAP Knowledge Base Article - Public

2462014 - Cannot Edit Or Configure Personal Information Block in People Profile "PP3"

Symptom

When trying to configure the fields of the Personal information block by clicking on the here field the attached error message appears.
It is not possible to change the field layout of this block.

Environment

Employee Central
People Profile

Reproducing the Issue

  1. Go to Admin Tool then Configure people Profile
  2. Select Personal Information 
  3. Click on Here

Example Result: Error message
errorId=56d4992f-343f-4828-abb7-3dccba2304eb, timestamp=2017-04-22T11:29:54.476+0200, server=1SC2BCF02, versionInfo=Release%3A%20b1702.1212830%0A%20%20%20%20Server%3A%201SC2BCF02%0A%20%20%20%20Timestamp%3A%202017-04-22T11%3A29%3A35.913%2B0200

SAP Internal Message SPLUNK:
while trying to invoke the method com.successfactors.hris.api.model.IHrisElementModel.getHrisElementTypeEnum() of a null object loaded from local variable 'elementModel' java.lang.NullPointerException

1Person_infos.png

Cause

Missing globalInfo in the Succession Data Model "SDM" or Manage Business configuration

3Person_infos.png

Resolution

Add "globalInfo" in the Succession Data Model "SDM"

Code:

<hris-element id="globalInfo">

<label>Global Information</label>

<label xml:lang="de-DE">Globale Informationen</label>

<label xml:lang="en-GB">Global Information</label>

<label xml:lang="fr-FR">Informations globales</label>

<la </hris-element>

Or in "BCUI" Manage Business configuration

4Person_infos.png

TEST Result:

Go to Admin Tool then Configure people Profile
Select Personal Information
Click on Here
Result: No Error message

2Person_infos.png

Keywords

a null object loaded from local variable 'elementModel' PP3 People Profile globalInfo , KBA , LOD-SF-EC-PP3 , People Profile 3 , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1702