2460466 - People Profile – Matrix Grid section is not printed

SAP Knowledge Base Article - Public

2460466 - People Profile – Matrix Grid section is not printed

Symptom

When printing the People Profile, the Matrix Grid graph from the Overview and Historical Matrix Grid Placement portlets (blocks) is not printed when using Firefox or Internet Explorer. 

Environment

SuccessFactors People Profile

Cause

The Matrix Grid graph from the Overview and Historical Matrix Grid Placement sections is created using a DIV HTML element and background colors for the styling. However, by default, browsers do not print background colors. For browsers such as Internet Explorer and Firefox, it’s not possible to automatically force the printing of background colors for a given element.

Resolution

To be able to print the Matrix Grid graph from the Overview and Historical Matrix Grid Placement sections of the People Profile, the user needs to enable printing of background colors for Internet Explorer and Firefox before printing the People Profile. See below the steps to do so in each browser:

Mozilla Firefox

  1. On the browser tools bar, click on “File” > “Page Setup”.
  2. On the “Format & Options” tab, enable the option “Print Background (colors & images)”.
  3. Click “Ok”.

Internet Explorer

  1. On the browser tools bar, click on “File” > “Page Setup”.
  2. Enable the option “Print Background Colors and Images”.
  3. Click “Ok”.

As a possible workaround, the user can also use the “Save as PDF” option and then print the People Profile directly from the PDF reader tool. 

Keywords

Matrix Grid Report Performance-Potential perf-pot how vs. what 9box 9-box 9-block overview matrix1placement Historical Placement portlet block People Profile print printing Internet Explorer IE Mozilla Firefox , KBA , LOD-SF-EP-PP3 , People Profile , LOD-SF-SCM-MXG , Matrix Grid & Reports (9 Box) , Problem

Product

SAP SuccessFactors HCM Core all versions