SAP Knowledge Base Article - Public

2460466 - The background colors from Matrix Grid placements are not printed

Symptom

When printing the Matrix Grid Report, directly on its page or through People Profile - Matrix Grid graph from the "Overview" and "Historical Matrix Grid Placement" portlets - the background colors for the placements are not printed when using Firefox or Internet Explorer.

Environment

  • SAP SuccessFactors Succession Management
  • SAP SuccessFactors People Profile

Cause

The Matrix Grid graph from the Matrix Grid Report page, and from the "Overview" and "Historical Matrix Grid Placement" sections on People Profile are created using a DIV HTML element and background colors for the styling. However, by default, browsers do not print background colors. For browsers such as Internet Explorer and Firefox, it is not possible to automatically force the printing of background colors for a given element.

Resolution

To be able to print the Matrix Grid graph, the user needs to enable printing of background colors for Internet Explorer and Firefox before printing the Matrix Grid Report and the portlets on People Profile. You can follow below steps to enable the printing of background colors, in each browser:

Mozilla Firefox

  1. On the browser tools bar, click on File > Page Setup;
  2. On the "Format & Options" tab, enable the option "Print Background (colors & images)";
  3. Click Ok.

Internet Explorer

  1. On the browser tools bar, click on File > Page Setup;
  2. Enable the option "Print Background Colors and Images";
  3. Click Ok.

As a possible workaround, the user can also use the "Save as PDF" option and then print the Matrix Grid Report directly from the PDF reader tool.

Keywords

Matrix Grid Report Performance-Potential perf-pot how vs. what 9box 9-box 9-block overview matrix1placement Historical Placement portlet block People Profile print printing Internet Explorer IE Mozilla Firefox , KBA , LOD-SF-EP-PP3 , People Profile , LOD-SF-SCM-MXG , Matrix Grid & Reports (9 Box) , Problem

Product

SAP SuccessFactors HCM Core all versions