SAP Knowledge Base Article - Public

2460272 - HTTP error when trying to import content

Symptom

HTTP error when trying to import content

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. Use the Import Tool to upload content to the icontent server

http error.png

Cause

If this error is received during the import (after validation, when the job is scheduled), there are multiple scenarios where this issue may occur. See resolution tab on how to solve each scenario

Resolution

Scenario 1: Deployment location credential issue

Check the deployment location setting and ensure that the hostname is correct. If this is correct this normally indicates that the password is incorrect. The password cannot be viewed in the deployment location, so it will need to be checked with the customer.

Verify the credentials used in the deployment location settings, in particular the password settings.

deployment2.jpg

Scenario 2:Using Firefox to import

Navigate to Learning Administration > Content > Tools > Import Content > Import the file (In Firefox Browser)

Symptom While importing content in Firefox browser content import throws HTTP error as shown below, the same package/file gets imported successfully in IE or Chrome. Capture.JPG Environment Successfactors LMS Learning Management System Reproducing the Issue Navigate to Learning Administration > Content > Tools > Import Content > Import the file (In Firefox Browser) Cause This happens because importer has problems with FireFox, due to bugs in the third party Flash component that is used in Firefox browser.

Also, as per the System Requirements we recommend using Internet Explorer 11 for LMS 1602 and above, review that all traffic for below sites are allowed:

*.Plateau.com
*.successfactors.com
*.sapsf.com

Scenario 3: Empty Revision Date on the item 


If you are updating the mobile content for an Item but if the revision date is not filled out then there will be an http error, the field must be properly populated or else the error would appear

empty rev date.png

See Also

 2310570 - Internet Explorer settings to launch online content - LMS

Keywords

HTTP error; Import Tool;Content Upload;Icontent upload , KBA , LOD-SF-LMS-PCM , LMS Icontent , Problem

Product

SAP SuccessFactors Learning all versions