2460265 - 'Icontent service is down' error when launching content

SAP Knowledge Base Article - Public

2460265 - 'Icontent service is down' error when launching content

Symptom

When trying to launch content, the follwing error is received: 'We are sorry, the iContent entitlement service is down, please refresh this page to try again'

HTTPerror.jpg

 

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

This error can be caused by an incorrect launch URL. If a company has had their URL changed recently, check the launch path for the course (when launched) and verify that the URL is the new URL and not the previous URL.

 

checkURL.jpg

 

 

Resolution

Please create an support incident with the CS team as they will have to check the configuration internally with the LMS Operations team.

Keywords

icontent error; icontent service down; entitlement service error; icontent entitlement; We are sorry; the iContent entitlement service is down; please refresh this page to try again; , KBA , LOD-SF-LMS-PCM , LMS Icontent , Problem

Product

SAP SuccessFactors Learning all versions