SAP Knowledge Base Article - Public

2460128 - Java error when accessing program overview picture in LMS learning

Symptom

  • The picture is not opening in the Program Overview.
  • user getting the following Java error when accessing the Program overview picture:
    "Error
    Please report the following error to your system administrator:
    while trying to invoke the method java.lang.Boolean.booleanValue() of a null object returned from com.xxxxxxxxxxx.program.api.UserProgramService.isProgramAccessible(java.lang.String, com.xxxxxxxx.authorization.interfaces.UserContext)........"

Environment

Learning Management System (LMS)

Reproducing the Issue

  1. Go to Learning at user side
  2. Learning Plan --> Program --> View Program.
  3. Overview (pictures not opening).

    2460128_6.jpg

Cause

  • This can happen when copying a program from another and Custom tile id copied for the other program.
  • Root cause is the source code with custom tile id is wrong.

Resolution

There are two approaches to resolve this issue:

Approach 1:

  1. Go to Program on admin side and open the cover page by using following steps:
    i. Learning tab --> Programs.
    ii. Enter Program ID and click search.
    iii. Select program to open it.
    iv. Now click on Cover page (Active).

    2460128_5.jpg

  2. Remove one of the images (any image is okay to remove) as per the following steps:
    i. Click on Gear icon, edit settings button 2460128_3.jpg
    ii. Select the Image and hit Delete button on the Keyboard.

  3.  Now, add the removed image again through Upload option as per the following steps:
    i. Click on Image button as per the following screenshot:

    2460128_4.jpg

    ii. Select Upload tab and choose file.
    iii. Click on "Send it to Server" 
    iii. After previewing the image click ok.

  4. Click on Source button as per above screenshot and look at the source code of the newly added image and note down the custom tile ID. For example,
    <p><img alt="" id="Pic1" src="/learning/admin/image/downloadAttachment.do?attachmentId=68015&amp;editMode=false&amp;customTileID=472B9620C7484B7CE0532E4E760AD88F&amp

  5. Now, replace the custom tile IDs for all the remaining images' source codes with the newly noted down custom tile ID.

Note: If above doesn't work then check the Approach 2.

Approach 2:

  1. Go to Program on admin side and open the cover page.
  2. Remove all the images by selecting each one by one and pressing delete button and upload them back again through upload option on the cover page as per step 3 (i) in Approach 1 above.
  3. This should resolve the issue.

Keywords

java.lang.NullPointerException: while trying to invoke the method java.lang.Boolean.booleanValue() of a null object returned from, Agenda, FilterChainProxy.java:381, VerificationCodeFilter.java:105, AbstractAuthenticationProcessingFilter.java:187, OAuth2ExceptionHandlerFilter.java:36, SAMLLogoutProcessingFilter.java:92 , KBA , LOD-SF-LMS-PRO , LMS Programs , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions