2459954 - Error Code 10 while querying OData API Entity getPasswordPolicy

SAP Knowledge Base Article - Public

2459954 - Error Code 10 while querying OData API Entity getPasswordPolicy

Symptom

While querying /odata/v2/getPasswordPolicy, the following error is thrown:

[Error Code: 10] An error has occurred, please contact the system administrator

Environment

Successfactors

Cause

The OData Entity getPasswordPolicy is specially designed for external users, which can be either external learning users or external onboarding users. So in order for this Entity to be applicable at least one of the following features has to be enabled in the backend:

  • EXTERNAL_LEARNING_USER
  • ONBOARDING_2_APPLICATION

Resolution

  • If either Learning or Onboarding modules are being used and this behaviour is noticed, please contact the Support Team so the Backend configuration can be verified.
  • If the behaviour is noticed in a system without external Users [not using Learning and/or Onboarding] this Entity is not applicable so the error message is the expected behaviour.

Keywords

  • [Error Code: 10] An error has occurred, please contact the system administrator
  • getPasswordPolicy
  • OData API
  • Error 10
, KBA , LOD-SF-INT-API , SF API & Adhoc API Framework , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , Problem

Product

SAP SuccessFactors HCM Core all versions