2459939 - Employee Profile - After saving the portlet, the picklist field shows as "-"

SAP Knowledge Base Article - Public

2459939 - Employee Profile - After saving the portlet, the picklist field shows as "-"

Symptom

After saving a background portlet, the picklist field shows as "-".

Edit.png

save.png

Environment

SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to: Employee Profile
  2. Edit some portlet that has some field with picklist
  3. Select one value from picklist
  4. Click on: Save
  5. Verify that the picklist field is displaying "-", instead of displaying the selected value.

Cause

The picklist field is configured on the Succession Data Model with the same "field-name" property of another field from the same background element (portlet).

Resolution

Change the property "field-name" of the picklist field to be unique in the same background element (portlet).

Please note that changes to the Succession Data Model configuration are done on the back-end of the instance and, therefore, require engagement from our Cloud Product Support team or from an Implementation Partner. To correct this configuration, please create an incident with the Cloud Product Support team to go through a Software Change Request (SCR) process.

Keywords

  • Picklist
  • -
  • Picklist does not save the value
, KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HCM Core all versions