2459717 - Wrong determination of SPF entries

SAP Knowledge Base Article - Public

2459717 - Wrong determination of SPF entries


  • customer seeing this error in their mail server logs :"The domain XXXXXXXX.com has published an SPF policy, however, an error occurred while the receiving mail server tried to evaluate the policy:Included domain 'prodmail012a.successfactors.eu' has no applicable sender policy"


  • BizX Platform

Reproducing the Issue

  • the DNS TXT records contains the following clause: " include:prodmail012a.successfactors.eu include:prodmail012b.successfactors.eu "


  • we do not have TXT record for prodmail012a.successfactors.eu and prodmail012b.successfactors.eu in our DNS, they are A records instead.


  • cusotmer can update their DNS TXT record and replace following clauses:

    " include:prodmail012a.successfactors.eu include:prodmail012b.successfactors.eu "

    TO: " include:successfactors.eu " and try sending emails again.

See Also

  • Sender Policy Framework (SPF) is a simple email-validation system designed to detect email spoofing by providing a mechanism to allow receiving mail exchangers to check that incoming mail from a domain comes from a host authorized by that domain's administrators


  • SPF
  • prodmail
  • Email notification
  • DNS
, KBA , LOD-SF-PLT-NOT , Email Notifications , Problem


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