SAP Knowledge Base Article - Public

2459615 - Change state ID differs from change state ID in DB

Symptom

After Synchronizing an object ( MS Outlook ) you get the following Error: "Update failed; change state ID ***** differs from change state ID **** in DB"

Reproducing the Issue

Just after Synchronization or going to your Error Synchronization folder > Open the error >  "Update failed; change state ID ***** differs from change state ID **** in DB"

 

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Cause

It usually happens when you change Data before it get synched to Outlook.

For Example:

1) You have an appointment XYZ, and synch it to Outlook
2) Now, you make a change in C4C
3) Before it get synched to Outlook, you open the appointment in Outlook and tries to sync it
4) The addin sync every 5 min or whenever you send / receive in Outlook
5) Therefore, if you make any changes on C4C, you have to wait for the sync and then make the changes in Outlook, to sync back to C4C

 

Resolution

This is normal system behaviour.

This prevents the user from overwriting the changes in C4C

Keywords

KBA , SRD-CC , Cross Components , Product Enhancement

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer all versions