SAP Knowledge Base Article - Public

2459360 - Error: "Server not found or server may be down" happens when creating Crystal report base on universe

Symptom

  • Error: "Server not found or server may be down" happens when creating Crystal report base on universe
  • Unable to create Crystal report base on universe
  • Error: "Unknown Database Connector Error. Details: Server  not found or server may be down" display

Environment

  • Crystal Server 2013
  • Crystal Server 2016
  • Crystal Reports 2013
  • Crystal Reports 2016

Reproducing the Issue

  1. Start Crystal Reports 2016.
  2. Click New->Standard Report->Create New Connection->Universe.
  3. Logon Crystal Server 2016, universe list will display.
  4. Select one universe to create query.
    =>Note that error: "Server not found or server may be down" happens.

Cause

  • When creating Crystal Report base on universe, it will request Web Intelligence Processing Server to build the query.
    Please check the KBA: 1734425 - Error: All the servers with CMS <Server Name>:<Port Number>, cluster@<Server Name>:<Port Number> and kind webi server which host service <Service Name>, are down or disabled.
  • Crystal Server 2013 or Crystal Server 2016 does not support for creating Web Intelligence Processing Server, it means it is not allowed to build report base on universe in Crystal Server environment.

Resolution

Please build Crystal report base on universe on BI Platform Server or BI Edge Server.

Keywords

CRS, Universe, UNV, Server not found, CR, 2011,2013,2016, Crystal report, unable, cannot, create, report , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , BI-BIP-CRS , SAP Crystal Server , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016