2459341 - Error: User did not create the Password yet when trying to reset user's password - Onboarding

SAP Knowledge Base Article - Public

2459341 - Error: User did not create the Password yet when trying to reset user's password - Onboarding

Symptom

  • User not able to log in
  • Unable to change the or reset the user's password in onboarding.

Environment

  • SAP SuccessFactors Onboarding
  • Onboarding password reset

Reproducing the Issue

  • In Security>user> when trying to reset a user's password the password an error message appears as below:

Password reset.png

Cause

  • The reason why the error message appears is because the user has not logged in through the Welcome letter notification and has not set their password.

Resolution

  1. If you receive this error message you can check to see if the N1 Welcome notification has been set for the user.
  2. If the Welcome notification was sent you can resend this notification out again to the user to complete.
  3. If the Welcome notification has not be sent out check to see if the Post Hire activity has been completed.

Keywords

  • Password Error
  • Onboarding
  • Welcome Notification
, KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors Onboarding all versions