2459235 - Sender E-mail Address of Sales Order Incorrect

SAP Knowledge Base Article - Public

2459235 - Sender E-mail Address of Sales Order Incorrect

Symptom

You want the sender e-mail address of the sales order to be the e-mail address of the sales order employee responsible, but the system takes up the e-mail address of the sales unit.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Open the sales order ABC (ABC represents the sales order ID)
  4. Choose the Actions button and select Submit.

A mail is sent with the sender e-mail address as the sales unit e-mail address.

Cause

The determination of the sender e-mail address followes the below order:

  1. If the email address of the Sales Unit in maintained in the sales document, then on sending the e.g. sales order form to the customer an e-mail will be sent with the sender email address as email address of the Sales Unit.
  2. In case, the email address of the Sales Unit in not found, then the e-mail address of the Employee Responsible will be used.
  3. If the email address for both the Sales Unit and the Employee Responsible is not maintained, then email address of the Seller will be used as the sender email address.

Resolution

  1. Go to the Organizational Management work center.
  2. Go to the Org Structures view.
  3. Search and Edit the org unit XYZ(XYZ represents the sales unit ID of the sales order ABC)
  4. In the General facet, under the Communication section, remove the E-mail Address maintained.

NOTE: The same holds true for all the sales docuements like sales quotes, etc.

 

Keywords

KBA , AP-BP-BPT , Business Partner Template , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP LE APPL.PLATFORM 1702 ; SAP LE APPL.PLATFORM 1705