2458994 - Special characters from Cover Letter preview not displaying correctly

SAP Knowledge Base Article - Public

2458994 - Special characters from Cover Letter preview not displaying correctly

Symptom

Special characters from Cover Letter preview not displaying correctly.

Environment

Recruiting Management

Reproducing the Issue

Recruiting > select a job requisition > select a candidate > open the Cover Letter > special characters from candidate's Cover Letter preview is not displaying properly, see an example below.

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Cause

The cover letter uploaded by candidate was saved on 'Windows (Default)' type of text encoding which does not translate special characters.

Resolution

The cover letter should have saved and uploaded as 'Unicode (UTF-7)' type of text encoding since the text contains special characters. As a workaround, the cover letter may be saved to see the correct value of the special characters.

As an example below, the cover letter was saved and uploaded as 'Unicode (UTF-7)' type of text encoding and cover letter shows the correct value of the special characters.

Capture.JPG

 

Keywords

Cover Letter, Preview, Special Character , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , How To

Product

SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors Recruiting 1705