SAP Knowledge Base Article - Public

2458967 - The request failed. The remote server returned an error: (401)Unauthorized

Symptom

When configuring outlook integration with interview scheduling, the following message appears:

The request failed. The remote server returned an error: (401)Unauthorized

Interview Scheduling- Verify Connection.jpg

Environment

SuccessFactors Recruiting Management (RCM) - All versions

Resolution

Issue may be related to the username/password used in the service account.

The following error message happens when an unvalid user credential is being used for authentication:
 
"The request failed. The remote server returned an error: (401)Unauthorized"
 
Therefore, please review the credentials provided under "Set up Interview Scheduling Outlook Integration"

Notice the username format must be from the Account information of your outlook settings. It may be be located in the user's outlook account under File -> Office Account.

Keywords

outlook integration interview scheduling , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions