SAP Knowledge Base Article - Public

2458843 - Time zone appearing incorrectly on Employee Profile Page

Symptom

  • Incorrect local time is being displayed on Profile.

Environment

  • All HCM Versions

Reproducing the Issue

Steps to Identify the root cause of the issue.

  • Identify who this is affecting (Amount of Users)
  • Pull the UDF (User Directory File)
  • Identify the Time zone specified in the Time zone column.

                    

Cause

  • Compare this with the available time zones supported in SF Application  :
  • 2264467 - List of timezones available in SuccessFactors (Attached CSV file at bottom of page).
  • From this csv file you will see the supported time zones but also the correct codes to be added to the UDF for time zones.

 

Resolution

  • In this particular customer incident, the customer had entered "China" in the time zone column of UDF.
  • Upon investigation of the Time Zone CSV we can see that the correct code for China time zone is "CTT" and not "China".
  • Advising the customer of the need to change this value in the UDF resolved this issue.

 

  • Also what may help during early stages of troubleshooting is to identify the actual time of the server, this can be checked in provisioning when creating a new scheduled job :

  • As mentioned above this is one scenario of time zone inconsistencies.
  • Dependent upon the customer configuration there are other possible cause of this issue of you find that the UDF configuration does not provide the root cause. 
  • For customers with Employee Central, the Manage Users feature is not available as the Time zone data is maintained in Employee Central > Job Information and synchronized to Employee Profile.

See Also

Please refer to the following articles for more information -:

Keywords

Timezone / Time Zone / Employee Profile / V12 / People Profile / UDF / Local Time / Local Timezone , KBA , LOD-SF-EP-V12 , Employee profile V12 , How To

Product

SAP SuccessFactors HCM Suite 1705

Attachments

SAPSFTimezonesList.xlsx