SAP Knowledge Base Article - Public

2458838 - Ratings - Why am I unable to see the "question mark icon" for rating's description information?


  • A question mark icon used to appear on the performance form where it presents ratings' descriptions, now as of b1702 release it is no longer available.


  • SuccessFactors Performance Management (PM) - All versions (as of b1702).

Reproducing the Issue

  • Log into the instance;
  • Go to Performance tab;
  • Open the form;
  • See the behavior.


  • It used to appear an option where display ratings' information, like the one below:



  • The link is only available when adding a label for rating scale in Performance Form's backend codding. If the label is not added link does not appear in the form. 


  • This is expected behavior per the b1702 change made.

  • In order to see this option, you should configure a label if you would like to use the rating scale description. 


  • Rating scale description. 
  • Rating's question mark;
  • Rating's information.
, KBA , LOD-SF-PM , Performance Management , LOD-SF-PM-RAT , Ratings and Weightings , Problem


SAP SuccessFactors HCM Suite all versions