SAP Knowledge Base Article - Public

2458835 - SCORM 2004 content always gets marked completed on exit

Symptom

SCORM 2004 content is automatically marked as completed after exiting the course, regardless of whether the content has been fully completed or not.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

When Successfactors displays SCORM 2004 content, it applies a navigation wrapper to the content. This navigation wrapper allows a learner to navigate between content objects in the content structure using navigation buttons.

These navigation buttons appear at the top of the content window as in the below image.

2017-04-14_15-49-53.png

The sequencing rules for the course dictate the navigation wrapper's appearance and behavior.

For Scorm 2004 content the manifest file needs to specify that the content is in charge of completion (not the header navigation buttons)

If it is not specifically written into the manifest that the content is in charge of the item completion then the LMS will mark the item completed once the user exits the content.

Resolution

For Scorm 2004 content the manifest file needs to specify that the content is in charge of completion (not the header navigation buttons)

See example of the sequencing highlighted in yellow in the below example manifest.

2017-04-14_15-25-04.png

The sequencing of the content needs to be addressed by the content vendor.

For details on configuring the sequencing within the SCORM 2004 manifest please see the sequencing & navigation guide for SCORM 2004 at http://icontent.plateau.com/icontent/cig/index.htm?cso=1 

Keywords

SCORM 2004, content, marked completed on exit, navigation wrapper, manifest file , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions