2458776 - Message Content Storage in PSM Model for SMS Campaign

SAP Knowledge Base Article - Public

2458776 - Message Content Storage in PSM Model for SMS Campaign

Symptom

When running an SMS campaign using an SMS template, you want to know where the message content is stored in the PSM model (SDK).

Reproducing the Issue

  1. Go to the Marketing workcenter.
  2. Go to the Campaign view.
  3. Open the campaign ABC with SMS channel.
  4. Navigate to the Build facet.

Here, you want to know where the Action Content text is when running a campaign sitting on the PSM.

Resolution

You need to use the persisted BO: FORMATTED_TEMPLATE->TextCollection.TextContent for pulling the data. In the FORMATTED_TEMPLATE.root node use CHANNEL_TYPE_CODE = 004(Messaging) and USAGE_CODE = 004(Campaign) as a filter parameter to fetch marketing related messaging template content.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP LE APPL.PLATFORM 1702 ; SAP LE APPL.PLATFORM 1705