SAP Knowledge Base Article - Public

2458626 - Initiate Onboarding - ErrorCode 500 - Database update failed - Onboarding

Symptom

  • Candidate failed to send to onboarding
  • RCM Initiate Onboarding failed
  • ErrorCode - 500, ErrorMessage-Database update failed

2017-04-13_IO_ Error.png

Environment

  • Recruiting
  • SAP Successfactors Onboarding

Resolution

  • Confirm that the Hiring Manager on req is in onboarding
  • Create an SAP Support Incident in the Portal for assistance in resolving this issue.

 

 

 

** CS Support - please review internal notes

Keywords

  • Initiate Onboarding
  • Error 500
  , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508