2458570 - User cannot edit/view role/profile

SAP Knowledge Base Article - Public

2458570 - User cannot edit/view role/profile

Symptom

One of the admins is not able to update user information and is getting a validation error when trying to save the changes.

It says that the User Role needs to be updated as a part of validation.The admin is not able to see the user Role as well.

Environment

SAP Successfactors Learning

Learning Management System (LMS)

Reproducing the Issue

1.As an admin search for the user.

2.Click on Edit and try to make some changes for a user and then click on 'Save'

3.You will get validation Error and the UI will suggest you to enter a role for the user.

4.The admin trying to do these changes cannot see the user roles.

Cause

The admin currently has no privilege to view any user role.

Resolution

This admin was given no access to view any user role in any of the domains. You can verify this by doing the below steps:

1.Login as admin

2.Navigate to System Admin>Security>Role Management

3.Use the below criteria for filter :

-Role Type : STUDENT

-Domains : select the specific domains and include sub-domains as well

4.Click on Search and you will see that there is no roles in the search result. This means that the admin currently has no privilege to view any user role.

This is the reason why the admin cannot see user role. To enable this admin to view user role, you would have to adjust your restrictions in the role for that admin.

As restrictions are organization specific, CS cannot support for the same.

 

Keywords

not able to edit, user profile, role not visible for user,admin not able to view role,edit,view,restriction,domain,workflow , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508