2458456 - Cannot return stock to new company from Old Company.

SAP Knowledge Base Article - Public

2458456 - Cannot return stock to new company from Old Company.

Symptom

We are trying to create Customer Returns for the new Company DEF from sales order PQR which was created under the old company ABC.

Reproducing the Issue

  1. Go to Inbound Logistics Work Center.
  2. In Common tasks select New Customer Return Notification.
  3. In 1 Select Outbound Delivery items.
  4. Fill in all the required entries.
  5. Click on Next.

Error appears

The selling company ABC of the reference document for item XY differs from the company of the ship-to-location.
Either adjust the ship-to-location or the reference document (such as the outbound delivery ID).

Cause

As we are trying to do returns for a different company other than the one on which the Sales Order was created the system triggers the errors preventing us from proceed.

Resolution

Customer Returns must be created for the Sales Order within the same company.

This is the standard behaviour of the system.

Keywords

KBA , AP-ODP-ODR , Outbound Delivery Request , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711