We are trying to create Customer Returns for the new Company DEF from sales order PQR which was created under the old company ABC.
Reproducing the Issue
- Go to Inbound Logistics Work Center.
- In Common tasks select New Customer Return Notification.
- In 1 Select Outbound Delivery items.
- Fill in all the required entries.
- Click on Next.
The selling company ABC of the reference document for item XY differs from the company of the ship-to-location.
Either adjust the ship-to-location or the reference document (such as the outbound delivery ID).
As we are trying to do returns for a different company other than the one on which the Sales Order was created the system triggers the errors preventing us from proceed.
Customer Returns must be created for the Sales Order within the same company.
This is the standard behaviour of the system.
KBA , AP-ODP-ODR , Outbound Delivery Request , How To