SAP Knowledge Base Article - Public

2458327 - Learning: Cancellation policy is not displayed in supervisor registration tool

Symptom

Cancellation policy does not appear in supervisor registration/withdrawal tool

Supervisor can see cancellation policy when withdrawing user from SO from learning plan however when using Register/Withdraw tool, cancellation policy does not appear. Why this inconsistency?

Environment

Learning Management System

Reproducing the Issue

1. Go to My employee > Click on Register/Withdraw Employees

2. Withdraw user from schedule offering and notice that cancellation policy does not appear

Cause

Cancellation policy does not appear for old supervisor registration tool

Resolution

Please switch to new supervisor registration tool

To switch to new tool, refer KBA for steps: 2369292

Keywords

cancellation policy, supervisor registration tool, cancellation fee , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1702