SAP Knowledge Base Article - Public

2458134 - Approval Status report not returning results for External/ Internal Events recorded

Symptom

The Approvals Status report does not return the results for External/Internal Events recorded completed by users and if it has a approval process associated to mark it as complete.

Environment

SAP Successfactors Learning

Learning Management System (LMS)

Reproducing the Issue

1.Navigate to Reports

2.Run the Approval Status Report.

Cause

Currently, the approvals of type "EXTERNAL EVENT RECORD LEARNING" & "INTERNAL EVENT RECORD LEARNING"do not appear in the any approval status report.

Resolution

Approval types INTERNAL EVENT RECORD LEARNINGEXTERNAL EVENT RECORD LEARNING and EXTERNAL LEARNING REQUEST both exist separately in LMS.

The difference between them is that the approval type INTERNAL EVENT RECORD LEARNINGEXTERNAL EVENT RECORD LEARNING is initiated when any Internal/External Course's Self Record Learning is done by the user and the approval type EXTERNAL LEARNING REQUEST is initiated when a user raises a request for any External learning which he plans to take in the future.

INTERNAL EVENT RECORD LEARNING & EXTERNAL EVENT RECORD LEARNING is a new approval type and was introduced as part of an enhancement in B1702.

Currently, the approvals of type INTERNAL EVENT RECORD LEARNINGEXTERNAL EVENT RECORD LEARNING do not appear in the any approval status report.

The system is working as expected.

Keywords

Internal Events External Events External requests approval satus report Approval process for item completion is not listed in Approvals Status report LRN-17486 , KBA , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions