SAP Knowledge Base Article - Public

2457725 - Receive error when rehiring employees with Wizard Tool - Error: "An application error occurred. Please try again later, or notify support if the issue keeps occurring."

Symptom

Unable to Rehire employees through the wizard. Error: "An application error occurred.  Please try again later, or notify support if the issue keeps occurring."

Environment

  • SAP SuccessFactors HCM Core 1702
  • Employee Central - Release b1702.1191100

Reproducing the Issue

  1. Click on "Onboarding Pending Hires"
  2. Select "Hire" for re-hire record
  3. Enter relevant information on Identity Screen. -> Click "Next"
  4. Click "Use this match" to link the current record.
  5. Change Event reason to "Rehire" -> delete extra "National ID" -> Complete mandatory Identity information -> Click "Next"
  6. Enter Mandatory Personal Information -> Click "Next"
  7. Receive Error Message: "An application error occurred." Please try again later, or notify support if the issue keeps occurring.

Cause

The issue has been identified and logged under Engineering JIRA ticket ECT-69986.

Resolution

  • This issue is schedule to be addressed in release b1705.
  • The target release may change without prior notification.

Keywords

SF EC, EC 1702, Employee Central, ECT-69986 , KBA , rehire error , b1702 , 1702 , ect-69986 , LOD-SF-EC-HIR , New Hire/Rehire Wizards , LOD-SF-EC , Employee Central , Bug Filed

Product

SAP SuccessFactors HCM Core 1702