2457551 - Continuous Performance Management Page keeps loading

SAP Knowledge Base Article - Public

2457551 - Continuous Performance Management Page keeps loading

Symptom

The Continuous Performance Management Page is stuck loading

Environment

  • Bizx Platform
  • Continuous Performance Management

Reproducing the Issue

  • Log into instance
  • Go to Continuous Performance Management Page
  • Page keeps loading

Cause

A. Permissions are not properly granted

B. The OData metadata has not been automatically refreshed since CPM was enabled.

 

Resolution

A. Permissions are not properly granted

         Please verify that the following minimum permissions are granted per the CPM Admin Guide - this includes the basic Employment Data permissions such as the "View" permission for First Name, Middle Name, Last Name, Title, and Manager.

  • Access to Continuous Performance Management, Permission to request feedback on achievements, and Permission to read feedback on achievements (Continuous Performance User Permission Category)

first.png

  • View and Edit permission for Achievement, Activity, and Other Topic under Continuous Performance Management category.

second.png

  • Admin access to OData API within Manage Integration Tools category.

third.png

  • Read/Write Permission on Metadata Framework in the Metadata Framework category

Metadata framework permission.png

  • Additionally, please verify that "Employee Export" permission's target population is not set to "Exclude Granted User from having the permission access to him/herself".  This setting can cause data loading issues within CPM
  • Check the Employment Data permissions for First Name, Middle Name, Last Name, Title, and Manager:

employment data permission.png

B. The OData metadata has not been automatically refreshed since CPM was enabled.

If a scheduled job was not triggered after enabling CPM and entities in CPM were updated/ edited, this can cause the issue to happen.

Please follow the steps in the following KBA to perform this action, KBA 2171588

Keywords

Successfactors, SFSF, PMGM, CPM, Continuous Performance Management, keeps loading, permissions, doesn't load , KBA , LOD-SF-CPM , Continuous Performance Management , Problem

Product

SAP SuccessFactors HCM Suite 1611 ; SAP SuccessFactors HCM Suite 1705