2457291 - Item Connector Nullifying Initial and Retraining Number and Periods after Item is Updated

SAP Knowledge Base Article - Public

2457291 - Item Connector Nullifying Initial and Retraining Number and Periods after Item is Updated

Symptom

Item connector was uploaded in the instance and it cleared out the following information fields initial basis, initial number, retraining number, retraining basis , retraining period

Environment

SuccessFactors Learning Magement System

Reproducing the Issue

  1. Create Item and add values: Item Title, Initial Number, Initial Days, Retraining Number, and Retraining Period
  2. Create an input file knowing the exact Item ID, Item Type ID, and Revision Date, but modify the Item title to something different
  3. Make sure the input file does not include Initial Number, Initial Days, Retraining Number, or Retraining Period in the header columns or values
  4. Run Item Connector
  5. Validate Connector Ran Successfully and see warning message within the detailed report.
  6. Navigate to Item Record on the admin side of the application and notice fields nullified.

Resolution

As per Product Management team

This is not a defect, it's how the connector has functioned for over a decade. The customer can utilize the noUpdateOnNull property for the following fields in order to prevent them from getting nullified: INIT_NUMBER, INIT_PERIOD_TYPE_ID, INIT_BASIS_TYPE_ID, RETRNG_NUMBER, RETRNG_PERIOD_TYPE_ID, RETRNG_BASIS_TYPE_ID

Keywords

learning  connector item connector retraining date nullified missing data cleared data , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508