SAP Knowledge Base Article - Public

2456141 - SCORM Content completion status are not getting accepted by LMS causing completion issues in LMS

Symptom

Encountered an issue wherein some SCORM contents  would only record the Fail completion status.

Even When the completion status is sent from the SCORM.

Communication logs between content and LMS clearly shows that the completion status is sent to LMS but not recorded.

 

Environment

SAP SF Learning Management System

Cause

Multiple Completion is sent from the course to LMS.

Resolution

The content attached to the item is sending the lesson/completion status  status multiple times  and first status which course sends (at some earlier point before the actual finish of the course) is  failed, course only sends passed after the complete quiz is finished  (which if user has passed the course/content),

Now as per the recommendation from the LMS side course should not send recursive completion status but only once at the end of the course, because in the LMS the DB will trigger the completion/failure of the item with the first status which is passed to it based on the status passed to it, and will not override the status even if the it send status.

Tip: You can cross verify the completion status via recording HTTPwatch log or fiddler. Please find the guides attached to this KBA.

Keywords

SCORM Content completion status are not getting accepted by LMS causing completion issues in LMSS , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions

Attachments

Fiddler_steps_for_customer.pdf
How_to_Capture_HttpWatch.docx