SAP Knowledge Base Article - Public

2455509 - The Tasks Created From Contacts are Missing Within the Contacts

Symptom

You have created tasks within the contacts, but those tasks are not visible inside the contacts.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Contacts view.
  3. Open the contact ABC (ABC represents the contact ID) 
  4. Go to the Activities facet.
  5. Choose New button for task and create a new task.
  6. After creation, the task is not displayed in the Tasks table within contacts. It is however, displayed in the Tasks view of Activities Workcenter.

Cause

The Primary Contact field on the Tasks quick create is not being determined to the existing contact during the task creation.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Select the project XYZ and choose the Open Activity List button.(XYZ represents the project name)
  4. In the Fine-Tune chevron, search and open Activities activity.
  5. Select the Maintain the Involved Parties for Tasks link.
  6. Set the Contact of Account party as Active and Save.

This will automatically determine the Primary contact during the task creation.

NOTE: The above behavior is valid for all the activity types such as Appointment etc.

Keywords

KBA , AP-ODP-OD , Outbound Delivery , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1702 ; SAP LE APPL.PLATFORM 1702 ; SAP LE APPL.PLATFORM 1705