SAP Knowledge Base Article - Public

2454032 - Unable to View Achievements on SAP Jam Profile

Symptom

Achievements page will not load

Environment

SAP Jam

Reproducing the Issue

  • Navigate to your SAP Jam Profile > click on Achievements.
  • Screen will try to load the Achievements page, but process will never complete.

Achievement.JPG

Cause

SAP Jam cannot connect to the Bunchball Server. The"Bunchball hostname" is the server that handles all the achievements tracking.

Resolution

To retrieve the bunchball hostname: navigate to SAP Jam Admin > Integrations > Gamification > Bunchball Hostname

From your laptop, ping the Bunchball hostname. If it’s inaccessible, that would explain why your achievements page is not loading. If that server is unreachable, then you will need to contact your system administrator to access.
It may be a firewall or proxy issue. The system administrator would be better situated to diagnose and resolve the issue.

Re: How to Ping a Hostname or IP Address > http://bit.ly/2nI3AyQ

Please Note: The Bunchball servers are completely separate from the SAP Jam servers.

Keywords

Achievements SAP Jam Achievements Bunchball Gamification , KBA , LOD-SF-JAM-BBL , Bunchball Integration , Problem

Product

SAP Jam Collaboration all versions