2454029 - Gateway Timeout Error when importing labels-LMS

SAP Knowledge Base Article - Public

2454029 - Gateway Timeout Error when importing labels-LMS

Symptom

Gateway timeout error while importing the LMS.

NOTE: Some knowledge on why you are getting this error.
Please refer this link to know more about gateway timeout error: http://www.checkupdown.com/status/E504.html

When you are loading huge amount of data to process web server needs more time to process, so by the time proxy/apache server does not receive the response it will respond with timeout error.

Few customers have huge set of data so obviously it is expected to get the timed out exception. This is the reason when you tried to import the same labels on different environment where you have less existing labels it worked without any issues.

Labels import logic checks for the every label is already available or not and depending on that it will do necessary updates/inserts into the table.

Environment

SuccessFactors learning Managment System.

Learning Management System.

Cause

Akamai servers are configured to throw the timeout error at 2 minutes. If any request takes more than 2 minutes then you will be seeing this issue.  As of now If customers are able to load the labels in the batch the label import is successful. We suggest the customer not to perform any action which exceeds the two-minute time limit.

When you import huge data or If any request takes more than 2 minutes then we will be seeing this issue.

Resolution

Instead of importing all the labels at a time, try to import them in batches of 5000 labels. Anyway this is a one time process so customer won't face any issue doing in this way.

Keywords

Gateway timeout , label import. , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508