2454027 - Live Activity: Unknown Caller For Employee in RUI

SAP Knowledge Base Article - Public

2454027 - Live Activity: Unknown Caller For Employee in RUI

Symptom

You received an Employee call in Live Activity Pane and it displays Unknow Caller in RUI, but in HTML5 UI the Employee is recognized in the pane.

Reproducing the Issue

1. Login RUI;
2. Open CTI Adapter;
3. Simulate a call with number Dialing From as Employee's phone number;
4. Simulate;
5. In RUI Live Activity Pane, caller appears as Unknown Caller

Cause

Currently we have not enabled the Search of Employee in the RUI Live Activity.

Only Individual Customers and Contacts are supported.

Resolution

This is the expected behavior of the current release of SAP Hybris Cloud for Customer.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1702 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708