SAP Knowledge Base Article - Public

2453917 - Goals - Getting a 404 error page when trying to open Goals/Objective tab.

Symptom

  • When trying to open Goals/Objective tab you are receiving a 404 error.

Environment

  • SuccessFactors Goals/Objetives Management (GM) - All versions.

Reproducing the Issue

  • Log into the instance;
  • Click on Goals/Objetive tab on the drop down menu located at left hand side of the page;
  • See the error.

goals1.jpg

goals2.jpg

Cause

  • A backend setting may be missing on your system's settings.

Resolution

  • In order to fix this issue, you have 2 options:
    1. Reach out to your partner assistance and request them to make sure that the option called "TGM Version 10 UI — requires “Total Objective Management" is currently checked on your system's backend. Otherwise, please ask them to enable it.
    2. Open an incident to Cloud Produt Support with a not cropped screenshot of the issue along with instance's details (DC, URL to login, support access) using the following template:

Dear support,

This is to inform that we are facing a 404 Error when trying to open my goals/obejctives tab, please see attached the screenshot.
You should be able to fix the issue as per knowledge base article "2453917 - Goals - When trying to open Goals/Objective tab a 404 error occurs". Therefore, please refer to the resolution steps described on the internal memo of this KBA.

Company ID:
Datacenter:
Support Access:

Thank you.

Keywords

  • Objectives tab 404 error;
  • Goals tab 404 error;
  • 404 error;
  • Unable to access goal plan;
  • Unable to access Objectives plan.
, KBA , LOD-SF-GM , SAP SF Goal Management , Problem

Product

SAP SuccessFactors HCM Suite all versions