SAP Knowledge Base Article - Public

2453805 - Learning: Credit hours are not given to item completed as substitute

Symptom

Item completed as a substitute does not have credit hours when viewing the completion details

SubstitueCompletion.JPG

SubstitueCredit.JPG

Environment

Learning Management System

Reproducing the Issue

1. Login to LMS admin

2. Go to Users > Tools > Record Learning Multiple

3. Select the item for which you want to record substitute credit

4. Record learning the item

5. Go to user record for which you performed record learning

6. Learning history and notice both the items are now marked complete

7. One item is marked complete and other is substitute credit

8. View details of substitue credit item and notice that Credit Hours is not shown for this item even though the user was given credit hours for the substitute item

Resolution

  • This is expected behavior as per the system design
  • When a item is completed as a substitute, credit is not given for that item because the user has never attended that course. Credit hours are given only for those items that user has attended to complete.

See Also

  • Please consider submitting an Enhancement Request for this functionality if needed
  • More details on submitting Learning Enhancement Requests can be found in KBA 2090228

Keywords

credit hours, substitue credit, item completion credit hours , KBA , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning 1702