SAP Knowledge Base Article - Public

2453782 - For a Sales Kit Item the Following Error Occurs in a Return: Item XX: Mandatory List Price missing for the price calculation

Symptom

When creating a customer return based on a sales order with kit items, the system displays the following error for the kit sub items: Item XX: Mandatory List Price missing for the price calculation

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Select the Returns view.
  3. Open return XYZ (XYZ represents the ID of the return).
  4. The following error occurs for a Sales Kit - Sub Item: Item XX: Mandatory List Price missing for the price calculation

Cause

Returns for sales kits are currently not supported.

Resolution

This is the current system behaviour.

We have forwarded your request of the functionality for sales kits in a return as feedback to our product planning process. We are continuously extending our products with new functions and appreciate your feedback. Unfortunately it is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release. For further information regarding your request please contact your sales contact (Account Manager/Customer Advocate/Solution Advisor).

In the meantime, you may consider using the following workaround:

  1. Go to the Sales Orders work center.
  2. Select the Returns view.
  3. Open return XYZ.
  4. Navigate to the Pricing tab.
  5. Select the respective Sales Kit - Sub Item and click on the Expand button.
  6. Click on Add Row.
  7. In the drop down list for the Price Component select the option List Price.
  8. Maintain the corresponding amount.

If the full sales kit with the Sales Kit – Header and all Sales Kit - Sub Items is return you can maintain the full amount in the List Price for the the Sales Kit – Header and then a 0 amount for the Sales Kit - Sub Items or alternatively distribute the amount among the items.

Keywords

KBA , SRD-CRM-RET , Returns , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1702