SAP Knowledge Base Article - Public

2453663 - BizX Instance Migration procedure

Symptom

  • Can we migrate an instance from one Data Center to another? For example I want to move my production instance from DC2 to DC12.
  • Can we migrate an instance from the production environment to the preview environment?
  • Is there a cost to moving our instance from one Datacenter to another?

Environment

SAP SuccessFactors HCM Suite

Resolution

  • Any requests to migrate your instance from one Datacenter to another requires the assistance from our SuccessFactors Migrations Team. This task is outside of the scope of Customer Support. 
  • If you want to migrate an instance from one Datacenter to another please raise an incident on the Launchpad with our Migrations team under the component LOD-SF-SER-MIG.
  • Our SF Migrations Team will review the request and determine an action plan for the migration.
  • Migrations generally take between 4 - 6 weeks to complete.
  • In the incident please define the following information in order for us to quickly processes the request.

    • BizX Company ID:
    • Current Datacenter:
    • New Datacenter:
    • Detailed business reasoning behind the necessity to migrate:
    • Contact details of the representative requesting the migration:

  • Please note that although an "early migration" may not have any costs associated, if the instance has a large volume of data, there will be costs involved.
  • You may also need to engage SAP Professional services/Implementation partner consultant for post migration configurations, this is an additional cost to the migration order.
  • Your Customer Support Manager / Customer Engagement Executive / Sales Representative will be able to work with our Migrations Team to complete the required documents and explain these costs. 

See Also

  • Internal SAP colleagues can refer to the internal JAM group for more information.
  • If you are a customer, please reach out to your Customer Support Manager / Customer Engagement Executive / Sales Representative

Keywords

Datacenter, migrations, DC, moving, location, swtich instance , KBA , LOD-SF-SER-MIG , Early test migration, preview enviornemnt , LOD-SF-PLT , Foundational Capabilities & Tools , How To

Product

SAP SuccessFactors HCM Suite all versions