2452700 - Getting error message when clicking on Notification

SAP Knowledge Base Article - Public

2452700 - Getting error message when clicking on Notification

Symptom

  • Candidate received a Welcome Letter (email), tried to click the link to complete Onboarding/I-9s and got error message.
  • The account is in the process of maintenance and will be available soon. Please wait. Thank you.
  • Your activity is in the process of being updated. Please try again later...

Environment

Onboarding

Cause

  • After Welcome letter is sent, PHV is restarted and completed. If we try to access onboarding using the link given in the Welcome Letter.
  • If the account is locked 

Resolution

  • Welcome link will take you to the Onboarding panels if PHV is completed. If PHV is restarted, then wait till the PHV is completed again.  
  • Verify the account status in Super admin site. 

Keywords

KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors Onboarding all versions