Sometimes a user could receive an error message similar to this one:
Please report the following error to your system administrator:#error
SuccessFactors Learning Management System (LMS) - All Supported Versions
In order to identify the true error message with all details about it, the following setting should be enabled:
- Navigate to System Admin > Configuration > System Configuration > LMS_ADMIN
- Find the line: reportStackTraceToUser=false
- Change to reportStackTraceToUser=true
- Click on 'Apply Changes' button.
Please find below a screenshot that illustrate this change:
After changing this, please replicate again what caused this error message.
You will notice that the new error message will contain several lines with much more information. This could be used to troubleshoot the issue.
Please report the following error to your system administrator; Enable full error message; reportStackTraceToUser; User error message; , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To