SAP Knowledge Base Article - Public

2452616 - 'Please report the following error to your system administrator' error message

Symptom

Sometimes a user could receive an error message similar to this one:

Please report the following error to your system administrator:#error

stack trace.png 

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Resolution

In order to identify the true error message with all details about it, the following setting should be enabled:

  1. Navigate to System Admin > Configuration > System Configuration > LMS_ADMIN
  2. Find the line: reportStackTraceToUser=false
  3. Change to reportStackTraceToUser=true
  4. Click on 'Apply Changes' button.

Please find below a screenshot that illustrate this change:

Full Error message.png

After changing this, please replicate again what caused this error message.

You will notice that the new error message will contain several lines with much more information. This could be used to troubleshoot the issue.

Keywords

Please report the following error to your system administrator; Enable full error message; reportStackTraceToUser; User error message; , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To

Product

SAP SuccessFactors Learning all versions