SAP Knowledge Base Article - Public

2452574 - Learning: Additional approver name appears for 1 level supervisor approval Process

Symptom

  • Approval Process on Learning Portal has additional name 
  • More than one approver name appears when enrolling in schedule offering even though approval process used is 1 level supervisor

Environment

Learning Management System

Reproducing the Issue

1. Login to LMS as user

2. Enroll in Schedule offering that has 1 level supervisor approval process associated

3. click on Approvers list to expand the view

4. Notice more than one approver name appears

Cause

If the user enrolling in course/schedule offering has 'Alternate Manager' assigned then those users will appear in approvers list

Resolution

1. Login to LMS as super admin

2. Search and edit user record reporting this issue

3. Action > Alternate Manager

4. Remove alternate mangers if you do not wish users to see multiple approvers when enrolling in course

AlternateSupervisor.JPG

Keywords

1 level supervisor approval process, multiple approver , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1702