2451736 - Error: "Site is externally managed and cannot be used in inbound logistics" while creating customer return notification.

SAP Knowledge Base Article - Public

2451736 - Error: "Site is externally managed and cannot be used in inbound logistics" while creating customer return notification.

Symptom

You are trying to create Customer Return Notification via Inbound Logistics workcenter but system throws an error message:

Site is externally managed and cannot be used in inbound logistics

Reproducing the Issue

  1. Go to Inbound Logistics Workcenter.
  2. Go to Common Tasks View and choose New Customer Return Notification subview.
  3. Select required Product ID and navigate to next step via guided activity.
  4. Enter Delivery Notification ID and all required details.
  5. Perform Save.
  6. System throws above error message.

Cause

The returned product is Externally Managed by a warehouse provider and the product needs to be sent back to your warehouse provider.

Since this product is managed under External Site (3PL) therefore you have to create New Customer Return Notification via Third Party Logistics instead of Inbound Logistics Workcenter.

Resolution

  1. Go to Third Party Logistics Workcenter.
  2. Go to Common Tasks View and choose New Customer Return Notification subview.
  3. Select required Product ID and navigate to next step via guided activity.
  4. Enter Delivery Notification ID and all required details.
  5. Perform Save.
  6. No erorr would be shown.

Keywords

KBA , AP-BP-BPT , Business Partner Template , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702